Return Policy

Return Policy

Draft – the items in brackets must be confirmed by the store owner before launch.

Return window

You may request a return within [NUMBER OF DAYS – TO COMPLETE] days of delivery.

Eligibility

Items must be unused and in their original packaging. [CONFIRM ANY NON-RETURNABLE ITEMS, E.G. OPENED GROOMING TOOLS FOR HYGIENE REASONS – TO COMPLETE]

How to start a return

Email [SUPPORT EMAIL – TO COMPLETE] with your order number and the reason for the return. We will reply with instructions. Please do not send items back before receiving them.

Damaged, defective or incorrect items

Contact us with photos and your order number so we can arrange a replacement or refund.

Refunds

Approved refunds are issued to the original payment method. [REFUND PROCESSING TIME AND WHO PAYS RETURN SHIPPING – TO COMPLETE]